Bank Teller Role Play Interview: 1 Tip to Score Big on a Bank Teller Role Play Interview
Congratulations. After all of your hard work and dedication in preparing for a bank teller job, you just received a phone call from a bank recruiter
notifying you that you have been selected for a bank interview.
To successfully land a bank teller job, you will need to prepare yourself in advance for a bank teller
role play interview.
Bank and credit union hiring officials will not tell you about the bank teller role play interview. However, there is one thing that you will need to do in advance to prepare for a bank teller interview.
Following this tip will give you the needed confidence and a sense of preparedness on your bank teller role play interview.
Regardless to the type of scenario presented to you during a bank teller interview, you need to develop key statements that focus on a professional welcome, customer service, sales and operations.
Developing a process around how to address customers will give you the needed “tool” to ace a bank teller interview.
Any type of customer interaction should always be centered around a professional welcome, customer service, sales and operations.
Treating all customers professionally by listening to and acknowledging their concerns should be a priority when developing your response during a bank teller interview.
Here are a few examples of how to incorporate a professional welcome, customer service, sales and operations into your response.
Welcome to Bank Teller Boot Camp Bank, my name is Janet Smith, how may I make you smile today? I sure hope you can help me, my name is Mr. Jones, I have been with Bank Teller Boot Camp Bank for over 20 years.
I just received a letter in the mail from the bank stating that my bank account will require me to maintain a $1500 daily balance, otherwise, I will be charged $10 per month.
The best way to respond to Mr. Jones: Mr. Jones, First of all thank you for your business and being a customer with Bank Teller Boot Camp Bank for over 20 years, we really appreciate your business.
Mr. Jones, I understand how upsetting a change in terms can be. I want to ensure you that I am here to help you with finding a solution to the change in terms that you received. (always use the customer’s name)
It is important to remember that banks and credit unions are concerned with providing quality customer service. With customer interactions, you will need to always take care of the initial reason for the customer’s visit before transiting into a sales referral conversation. Depending on the customer situation, you may need to schedule a time to follow up with the customer at a later date to discuss potential sales referral.
Compliance and Operations.
Bank tellers are expected to properly identify customers before disclosing information or reviewing a customer account.
- Bank Teller Interview Questions. Review bank teller interview questions
- Bank Teller Boot Camp Training. Preparing for a career as a bank teller
- Bank Teller Interview Tips. Quick Bank Teller Interview Tips