Bank Teller Responsibilities: Who Works Harder? Bank Tellers at Small Offices or Bank Tellers at Large Offices? You Decide
Regardless to the particular bank or credit union, the duties of a bank teller are standard in the banking industry.
Bank of America, Navy Federal Credit Union and Citibank each are responsible for implementing policies and processes to ensure compliance with federal, state and local banking laws.
The actual size of a bank or credit union staff and customer traffic will determine the amount of job duties each bank teller is responsible for completing throughout the day. The larger the bank or credit union staff, the more tellers will be available to distribute work assignments.
Bank and credit unions with a large bank staff are able to divide required bank duties amongst a larger team. This does result in bank tellers having a more manageable workload through the day.
Bank and credit union’s with a smaller work staff are required to divided required work assignments amongst a smaller team, which results in more work duties per teller.
In the banking industry, there is much debate about which size bank staff is require to do the most work. Many bank tellers who work at banks or credit unions with larger staff members believe that their workload is greater that banks and credit unions with lower staff volumes.
So, the debate continues at large and small banks with tellers trying to determine which working condition (banks with a large staff or banks with a small staff) offers an environment with a better work life balance.
However, after working as a bank president for over sixteen years, I must agree that bank tellers who work in offices with less traffic and staff tend to work harder than bank tellers who work at offices with high traffic and a large bank staff.
For the purpose of this article, I want to further expand on the debate and hear from bank tellers and prospective bank tellers what your thoughts are concerning this debate.
The fact remains that banks and credit unions have daily requirements regardless to the size of the office to ensure integrity with government policies and procedures. Banks are responsible for protecting customer assets and the assets of a country by using processes that protect assets, detect fraudulent and suspicious activities.
Working in a bank or credit union as a teller is more than simply accepting deposits and withdrawals. Bank tellers are responsible for monitoring customer behaviors when accepting bank transactions and reporting suspicious behaviors as required by law.
In addition to monitoring customers and prospective customers who come into a bank or credit union, bank tellers are responsible for the following:
- Performing opening and closing procedures
- Auditing and maintaining proper control of vault contents
- Servicing ATM’s
- Servicing TCD’s
- Balancing cash advance machines daily
- Following up with customers
- Obtaining proper identification of customers while completing transactions
- Processing foreign currency exchanges
- Providing excellent customer service
- Balancing bank teller cash drawers
- Completing bank transactions with speed and accuracy
As you can see, this is only a portion of the bank teller duties that are required and at large and small staff banks.
Working as a bank teller is rewarding. However, the workload can be a challenge.
Certain duties must be completed regardless to the level of customer traffic that a bank or credit union may receive.
If you are a current or former bank teller, we would love to hear your thoughts on bank teller traffic. Like us on Facebook and tell us what you think.