Bank Teller Interview Questions
Hi there. As a disclaimer, this is my personal experience with the bank teller interview process. Fortunately, I have completed hundreds of bank interviews. It is my belief that these tips will help anyone who is interest working in a bank.
First, you must be prepared to answer a series of bank teller interview questions to land a bank teller job.
And, you are about fifty percent on your way to landing a bank teller job AFTER an successful interview.
Also, bank center managers are very selective when hiring bank staff. This is especially true for bank tellers.
Particularly, the bank teller role is a critical part of a bank team.
In truth, bank tellers interact with more customers than other members of a bank or credit union team.
Therefore, extra time and attention are focused on bank teller interviews.
Important “Tell Me About” Interview Questions.
- Why you decided to apply for a bank teller role.
- About your cash handling experience.
- The last time that you helped a difficult customer.
- How you were able to resolve this customer’s problem.
- Sales experience
- How you work on a team
- Three of your greatest strengths
- Your greatest weaknesses
- If I were to call your previous manager, what would he or she say about you?
First, Tell me about yourself.
Thank you so much for allowing me to introduce myself.
My name is Jane Smith.
As a matter of fact, I am from the town of Bank Teller Boot Camp (USA).
Actually, I graduated May 2014 from Bank Teller Boot Camp College.
Moreover, I am looking to work in a fast paced environment that will allow me the opportunity to use my customer service, sales and operational skills.
Second, Tell me why you decided to apply for a bank teller role.
Well, I decided to apply for this role because of the great service that I always receive as a customer.
In addition, I have good working relationships with the staff at the ABC location.
Needless to say, the bank tellers are always helpful and I have noticed how other customers compliment ABC bank.
Third, Tell me about your cash handling experience.
For starters, as a cashier with Target; I am responsible for completing cash, credit and check transactions while maintaining balancing and accuracy of my cash drawer.
Fourth, Tell me about a time that you helped a difficult customer.
Recently, I assisted a customer who became irate because she wanted to receive a discount for an item that was not currently on sale.
Naturally, I allowed the customer to first express her concerns.
Next, I reviewed an up coming sales book and noticed that the item would be on sale within five days.
Then, I advised the customer that I understood her concerns and offered her the solution to receive the item at the sales price within five days.
In the end, the customer left happy and apologized for her behavior.
Fifth, Tell me how you were able to resolve this customer’s problem.
Great question, I was able to resolve the customer’s problem by listening, making eye contact and expressing concern for the customer’s problem.
I was able to find a solution that allowed the customer to leave happy.
Sixth, Tell me about your sales experience.
As a cashier with DFG Company, I am responsible for achieving monthly sales referral goals.
For the past 12 months, I have been rated “exceeds” with my month sales referral goals.
I have brought a copy of my sales results for your review.
Seventh, Tell me about how you work on a team.
I love working on a team.
I believe that by working on a team, you are able to accomplish more by helping more customers receive quality products and services that benefit
I work on a team by being honest, reliable, responsible and dependable.
This helps our customers, our teammates and our company.
Eighth, Tell me about your greatest strengths.
For this question, you will need to take an assessment of your personal strengths and align them with the goals and objectives of the bank or
credit union in which you are interviewing.
Ninth, Tell me about your three greatest weaknesses.
To begin, be careful when answering this question.
Take extra time to think of a diplomatic way to not focus on weaknesses.
On the other hand, focus on a weakness that would not impact the bank teller job.
Tenth, If I were to call your previous manager, what would he or she say about you.
Sell yourself by focusing on qualities that compliment aspects of the bank teller role.