Bank Teller Duties: What In the Heck Does a Bank Teller Do?
Sometimes, I get a little nervous when people learn that I worked in banking for over 18 years. In truth, friends, family and even strangers have asked me just about every banking question under the sun.
But, I have noticed that the most asked questions are always concern”bank tellers”. For starters, many people outside of banking; do not have a clue about teller duties.
So, in order to help out my fellow “man-kind”, I have composed a list of teller duties for your reading and enjoyment.
Shall we begin?
First, a bank teller is a member of a bank or credit union team that provides routine banking services to customers and prospective customers.
In particular, routine banking transactions include:
- Cashing Checking
- Accepting Deposits
- Processing Payments and/or Withdrawals
Also, Teller Responsibilities Include
- Processing Cash Advances
- Preparing Cashier’s Checks and Money Orders
- Processing Foreign Currency Exchanges
While, this description for a bank teller would have been valid about 10-15 years ago; the teller position has evolved. Admittedly, additional duties and responsibilities have been added to the bank teller role.
Therefore, the bank teller role can be most accurately defined as a member of a bank or credit union team that provides:
- Cash Handling
- Service Transactions
In essence, a bank teller is more or less a sales and service professional who works in a bank or credit union.
Additionally, Specific Bank Teller Job Duties Include
- Bank tellers are responsible for servicing ATM’s within a bank or credit union.
Unless, the bank or credit union has a contract with a company such as Diebold to service the ATMs.
- Balancing the ATM
- Depositing Money into the ATM
- Clearing ATM “JAMS”
- Weekly and Monthly ATM Audits
Further, Bank tellers are responsible for managing the contents within the main vault of a bank.
Items Stored Inside the Main Vault
- Instant Issue ATM/Debit Cards
- Travelers Checks
- Gift Cards
- Bank Keys and Combinations
Also, a bank’s vault is always managed by dual control.
Dual Control Facts
Two people are required to open vaults containing cash:
- ATM/Debit Cards
- Travelers Checks, Gift Cards, Bank Keys and Combinations.
- Dual control requires A and B combination holders to open vaults.
- Bank tellers are responsible for daily, weekly and monthly sales goals.
- These goals includes making quality to referrals for bank and credit union products such as credit cards, mortgage purchases, mortgage refinances, savings and investment referrals.
- Following standard operating procedures are critical in the banking industry.
- Bank tellers are reviewed on how transactions have been processed.
For example, bank tellers are required to obtain certain identification for certain transactions, this is something that would be displayed on a monthly operations report.
In particular, random customer service surveys are a part of working in a bank. In fact, this is an actual area of concern for many bankers. I personally was never a fan of random surveys.
A closer look at cashing checking, accepting deposits, processing cash advances, preparing cashier’s checks, preparing money orders and processing foreign currency exchanges:
Bank tellers cash checks for customers and non-customers up to the bank teller’s individual check cashing limit
Deposits include cash, checks, money orders, cash from cash advances, transfers and cashier’s checks.
As a final point, bank tellers are responsible for a variety of tasks. Teller responsibilities have really changed over the years.
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