Bank Teller Description: Bank Tellers Do More than Cashing Checks
Thank you taking time out to read my bank teller description. First, please understand that I have developed this bank teller description based on my personal bank manager experience.
More Than Check Cashing
To illustrate, the bank teller role has really changed and evolved over time. In fact, bank tellers do a lot more than processing deposits and withdrawals.
However, when most people think of bank tellers, the images of old are what most people think about bank tellers. Indeed, processing deposits and withdrawals are teller responsibilities. But, teller duties go go beyond that.
For example, tellers provide customer service, sales and service transactions to customers and prospective customers in a banking environment.
Bank tellers work with customers face to face as well as assist customers via a bank teller drive through window.
Common Tellers Transactions Including
- Cashing Checks
- Processing Deposits and Withdrawals
- Processing Cash Advances
- Preparing Money Orders and Cashier’s Checks
- Foreign Currency Exchanges
- Accepting Payments (Mortgage, Auto and Credit Cards)
Other Bank Teller Duties Include:
- Servicing ATM and TCD Machines
- Teller Image Scanning.
Customer Service Standards
Moreover, banks and credit unions randomly survey customers to determine if the level of service received by tellers meet and/or exceeds quality standard established by banks and credit unions.
As well, bank tellers are also responsible for knowing a great deal of banking rules and regulations.
Therefore, bank compliance is a critical part of a bank teller’s role.
Tellers are responsible for staying up to date with banking rules and regulations.
Tellers achieve this by participating in company sponsored training and development programs.
On top customer service and routine teller transactions, bank tellers are responsible for sales goals via bank teller referrals.
Bank tellers achieve teller referral goals by engaging in conversations with customers to discuss banking and financial needs.
Tellers are expected to refer customers to personal bankers for sales referral of mortgages, credit cards, lines of credit, checking accounts,
savings accounts, certificate of deposit accounts and investment referrals.
There are certain people who do exceptionally well in a bank teller role.
Snapshot of Skills To Become a Successful Bank Teller
- Friendly warm personality
- Out-Going. People with outgoing personalities do very well in bank teller roles
- Due to the complexity of the bank teller role, best candidates will have strong personal organizational skills
- Comfortable with Money. You must be comfortable with numbers and money to work well as a bank teller
- Bank tellers must be honest and work with a high degree of integrity